Financial Hardship

How co-contribution fees may affect you

From 1 November 2025, participants that were Approved or Assessed a Home Care Package after 12 September 2024 will receive services through the new Support at Home program under the standard fees and contributions model. These participants will not be covered by the grandfathering arrangements and will instead enter the program under the new fee structure for Support at Home.

Under the new arrangements, clinical care services will be fully funded by the government for all participants. Contributions toward independence and everyday living supports will be income-based. These co-contribution fees are based on your financial situation and may impact what you pay toward certain services.

What the New Co-Contribution Fees Mean

Full Pensioners
- 17.5% for everyday living services (such as cleaning and lawn mowing) - 5% for personal care or social support

Part Pensioners
Between 5%-80%, depending on your individual assessment

Self-Funded Retirees
Between 50%-80%, depending on your financial circumstances.

Important: No one is required to pay co-contributions for clinical or nursing services. These services remain fully funded through your approved care package.

How Holistic Horizons can support you

We understand that these changes can be overwhelming particularly if you’re experiencing financial pressure. Our team will take the time to:

  • Clearly explain your new fees and entitlements
  • Review your care plan to ensure it still aligns with your goals and needs
  • Help you identify and access any new funding opportunities
  • Support you through the financial hardship application process, if required

You are not alone in navigating these changes. If you’re concerned about how co-contributions may affect you or your loved one, our team is here to provide guidance, advocacy, and compassionate support every step of the way.

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Why We’re Different

Achieve More Than You Thought! 
Holistic Horizons is committed to helping clients achieve their goals and see their hopes fulfilled. One of the many ways we do this is by providing safe, memorable, and enjoyable supported getaways for our clients, including those with unique needs and preferences. We take the time to work closely with each client to ensure their specific requirements are met.

Our aim is to promote social inclusion and interaction, improving independence, and building confidence in the community through experiences that differ from everyday routines.

Contact us today to learn more about our outstanding support services.

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Why Choose Us

Passionate

Everyone at Holistic Horizons is dedicated to the quality of the services we provide, and to the happiness and dignity of those in our care. We believe in what we do; and we do whatever we can to make sure our clients believe in us.

Family-oriented

We value the contributions our client’s families make, and we make sure to include them in our planning. We hold regular family meetings, and provide them ongoing access to our services coordinators.

Respectful

We will always go the extra mile to make sure all whom we support feels valued and validated. We focus on our client’s abilities, rather than their disabilities, and place tremendous value on the input and feedback from parents and carers.


Communicative

We pride ourselves on the quality and sincerity of our communication. We strive to ask the right questions at the right times, and to build warm, lasting relationships with all those in our care.

Holistic

We believe in providing our clients with a wholesome, fruitful, all-encompassing supportive experience. It doesn’t matter what the challenge—we want our clients to know that we are here for them.

Nimble

Determined to the provide the best possible outcomes for our clients and their families, we make every effort to ensure our support networks are versatile, responsive, and adaptable to our client’s needs and wishes